The AnswerDesk software contains 20 standard helpdesk reports that can be used by both support staff and management to document success every step of the way.

Each report can be previewed, printed or output to spreadsheet or to HTML formats for Internet or Intranet access. These reports can also be scheduled for automatic email delivery to specified individuals. Optional integration with Seagate Crystal Reports adds a further 20 standard formatted reports, and additionally allows you the ability to create customised ad-hoc reports related to your specific business requirements.

Examples of standard helpdesk reports:

• Full Case reporting, including summaries and statistics on response times, case closure rates and service levels achieved. Unless performance can be measured against fixed objectives, improvements can never be assessed or rewarded. The flexibility of this management reporting tool identifies areas of excellence, as well as those that are problematic.
• Management information including performance, detection rates and usage levels of helpdesk system.
  
• Shift handover reporting, displaying active cases and required actions.