For the majority of smaller businesses, a single AnswerDesk site using a local server will be the best option. This arrangement will support several hundred users with the appropriate hardware.

For a business with a large central office and small satellite offices wishing to share case data, the best option would now be to set up a single virtual network using the new technology available with a Citrix / Terminal Server architecture. Networked server solutions also allow remote diagnosis from a dial-in account for service personnel at home or in the field.

A business with several large sites or departments can set up linked AnswerDesk sites. Our SiteLink module allows some calls to be transferred or shared while others can be handled locally to reduce network traffic. This allows a large number of sites to be supported while minimising the site-to-site network traffic. It also allows you to support a "sun-chasing" method of working at minimum cost.