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HELPDESK TRAINING
AnswerDesk Training

HELPDESK DEMO
Free evaluation version of AnswerDesk helpdesk software is available. More...

PRODUCT TOUR
View the online tour of AnswerDesk helpdesk software.

COMPANY
Fenestra Ltd is a privately held software house and consultancy based in London, UK.

TRAINING

Recognising unique requirement of every business we offer informative and customized training services.

The training course is designed to meet the needs of both customer sevices / support staff and management who use the helpdesk on a day-to-day basis.

Training can be delivered at our premises or on-site and usually take 1-2 days.


Training Topics:

  • Overview of Screens

  • Setting up Company Details

  • Setting up Contact Details

  • Call Logging

  • Call Tracking

  • Assigning and Actioning Calls

  • Inventory Management

  • Reporting and Printing


Please contact us to discuss your exact requirements.
     
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