Computer Telephone Integration
developers are able to apply their expertise to many of the major applications
of Computer Telephone Integration. The following is a brief outline of
the services on offer and the ways in which they can be applied -
- Personnel can call in with the day's sales figures, answers to training
questionnaires or other information by using a series of requests
accessed from the handset, they can transfer the information down
the phone line to be captured by a computer. The information can then
be collated into reports or documents and made immediately available.
delivery - Message delivery applications are designed to store
and forward messages to recipients who are NOT subscribers to the
system. This function enables the user to record a voice message which
the carrier will store and later attempt to deliver to the number
which earlier was busy.
delivery - By dialling a number and entering an account or ID
number, the caller can listen to a spoken response to a query, which
could be the current balance in their account, the most recent receipts,
payments made and so on.
- Information that originates in a computer, a wordprocessing file,
a spreadsheet or database etc. can be converted directly to
fax format and transmitted without the intermediate step of printing
a document. Callers are able to access the information by dialling
a number on their own fax machine which will then fax back the requested
direction & Voice mail - Service direction is a Voice Response
Unit which answers the phone of a business and performs the basic
functions of a receptionist: transferring calls to extensions within
the company phone system. The primary function of a voice mail system
is to store messages for later retrieval by the intended recipient.
Often the voice mail system will be able to speak the date and time
when the message was recorded, re-wind, fast-forward or skip through
the messages, forward messages to other mail boxes, attach to Email
or even distribute copies of messages to groups of mail boxes (eg.