Fenestra AnswerDesk is a Windows and Web-based Helpdesk Software
AnswerDesk is a tool for communication. Whoever enters information, it
is immediately available to service and support staff, field engineers
and account managers. Major issues can be highlighted and absorbed fast.
When the client calls, your account manager will know what's on their
mind and who is dealing with it.
The core AnswerDesk system is intuitive, quick and reliable. All the necessary information is quickly available. We do not force each user to buy every helpdesk feature that has ever been invented. Our system is easy to learn and efficient.
the core helpdesk system is a complete entity with the standard features
you need to get running quickly. These include a range of ways to find
and view live and past incidents and reporting to show what has been happening
and how long it is taking.
System VariantsThe modular design of Fenestra's AnswerDesk allows us to supply to you a number of flavours of the standard system. If one of these variants suits your exact needs no further tailoring will be needed.
What's Different About Your Business ?Some things about your business are unique and these things should be reflected in your customers' experience when they call for support. It is these differences that mark you out from the competition. Fenestra's job is to help you deliver that extra edge. As a London-based company conveniently placed for Heathrow, we are used to adapting our system to exacting requirements. We can help you to highlight the strengths of your operation.
OptionsBy offering optional modules, Answerdesk can give you a reliable helpdesk system that aligns to your business. UK technical staff can visit your site, if needed, to discuss your precise needs and tailor the system to fit what is unique about your methodology. They will work with you to ensure that your staff can focus on the delivery of consistent service in a constantly changing environment.
We Support YouFenestra is based in the London area and we offer rapid support at your site by remote access or personal visits ensuring that your system functions effectively at all times. A range of support options give different levels of helpdesk software cover to fit your needs.
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