Fenestra Integrated Repair Manager Features

Customer Communication Management

Customer contact can include fax, mail, telephone and Email. Communication can also be at various levels in the customer organisation. By recording all customer communications involved in the sales and repair cycle it is possible to keep track of who has said what to whom.

This module of the system enables a professional image to be presented at all times.

FIRM Communication Management includes:

• Integration with Microsoft Office - Allowing all Office documents sent or received to be stored against client and contact.

• Action Tracking - Specific actions agreed with clients can be recorded and allocated to a specific member of staff in the company and tracked to completion. This uses standard Microsoft Email facilities to communicate the action and reminders to ensure the action is completed.

• Sales & Marketing Facility - Sales tracking processes are implemented with the ability to set and track tasks against prospect contacts. All new contacts can be tagged with the source (advertisement, exhibition etc.). This allows monitoring of the effectiveness of promotions. Lapsed customers can be identified from the orders database and targeted for recovery effort.